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If you are not happy with your product, simply return it and we will replace it or refund your money immediately.

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Return Policy

At OemCarCover.com we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

Return Policy

If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:

Products must be in original packaging and in a new and resalable condition.

Any product that was used or fully/partially installed is non-returnable.

All returns must be made via our Return Procedure with a valid RMA form.

There are few non-returnable products & services that are listed in section below.

Please note: If the return of an item was caused by an error on our or a manufacturer's part, shipping fees do not apply.

Return Procedure

To return a product you must first request a Return Merchandise Authorization (RMA). The RMA form will include an exact return address and detailed instructions on how to return a product. You may request an RMA using the following methods:

RMA@OemCarCover.com

Call customer service @ 1 (888) 406-0657

Exchange Procedure

There are 2 ways you can go about exchanging a product:

Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.

Option 2 (Faster) – Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.

Defective, Damaged, or Incorrect Products

We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.

Order Cancellations

When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

Refunds & Credits

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card or Paypal). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 3-5 days for the credit to appear on your account.

OemCarCover.com will not refund any labor charges or installation fees under any conditions. OemCarCover.com will also not offer reimbursement for any damage acquired during installation or any other use of a product.